SHOPPING GUIDE AND CONTACTS


This section will give you detailed information on KLAUS HAAPANIEMI web shopping and order process. The website is operated by MK House Limited. We are registered in England and Wales under company number 71028111 and have our registered office at 4a Edenbridge Road, London, E9 7DR, UK. Our VAT Number is 985996132.

PAYMENT & PROCESSING

Prices shown on our site are in GBP Pound Sterling and are inclusive of VAT (20%). Please verify the details of your order such as size and color, and your shipping information before submission. Cancellations will not be accepted. We accept online payment in a secure environment through PayPal or by credit cards. All prices quoted on this website are accurate at the time of publication. Unfortunately we do not accept payment by credit card at this moment.
When you have completed your order, you will receive an automated e-mail to confirm details of your purchase. If we need any additional information from you to complete your order we will contact you in 1-2 working days. The KLAUS HAAPANIEMI site is updated regularly to ensure our stock quantities are accurate, however as our products are limited editions and are high in demand irregularities can occur. If the product you have ordered is out of stock we will contact you within 48 hours to inform you and refund your payment. Your package should arrive within 2-5 days for UK customers, 3-7 days for European customers or 7-10 days for International customers after your order was placed.

SHIPPING

Our shipping rates are calculated based on the estimated weight and size of the items, and includes a handling fee for packaging. We use services from ROYAL MAIL SIGNED FOR and ROYAL MAIL AIRSURE for both domestic and international shipping.
For all shipping inside the UK we use Royal Mail 1st Class Signed for Recorded Post. Estimated delivery time is 2-4 days.
For all European & International purchases we will use Royal Mail Airsure service for packages up to 2 kg. This service requires a signature on delivery. Estimated delivery time is 2-4 days for Europe, and 3-6 days for Rest of the World.

RETURNS & EXCHANGES

If you are unhappy with our products in any way, it can be returned or exchanged provided that it is in salable condition.
Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred via Paypal. Once this is received the new item will be posted immediately.
If you wish to return your item and receive a full refund items need to be returned and reach us within 7 days of being received by you. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock. If you wish to be sent a replacement, please make your request clear when contacting us about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.

CONTACT

For additional assistance on your online purchase, please contact us at sales@klaush.com.
Return address is Klaus Haapaniemi & Co., 81 Redchurch Street, E2 7DJ, London, UK

PRESS ENQUIRIES

Please contact Mia Wallenius at mia@klaush.com

Privacy Policy

Klaus Haapaniemi is a trading name of MK House Limited, we respect the privacy rights of the online visitors.

What information we collect from you
Klaus Haapaniemi collects personal information you voluntarily supply by registering, ordering or subscribing the newsletter. 
We may track information about site traffic as you navigate this website.

How we use the information
Klaus Haapaniemi may use your personal information for processing orders, payments and to provide you a personalized shopping experience. We don't store your credit card details. We do not share any personal information about you to third parties without your consent. We may use your personal information to send you marketing updates but we do not sell your details to third party marketing companies. 

Your privacy choices
If you prefer not to receive newsletters or email marketing from us follow the unsubscribe options at the top of each email.
You can change your personal information by logging into the site using the "Sign In" menu where you can view, edit or delete your profile.

We reserve the right to update our Privacy Policy at any time and the most up to date version will always be available here.

For any questions or comments please get in touch with us via sales@klaush.com