Klaus Haapaniemi is a trading name of th MK House Limited. We are registered in England and Wales under company number 71028111 and have our registered office at 4a Edenbridge Road, London, E9 7DR, UK. Our VAT Number is 985996132.
PAYMENT, VAT & PROCESSING
All prices on the KLAUS HAAPANIEMI are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs. Customers outside the E.U. will not be charged V.A.T on their purchases but may be liable to their own countries duties when the items enter the destination country.
Cancellations will not be accepted. All prices quoted on this website are accurate at the time of publication. Please note KLAUS HAAPANIEMI has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
When you have completed your order, you will receive an automated e-mail to confirm details of your purchase. If we need any additional information from you to complete your order we will contact you in 1-2 working days. The KLAUS HAAPANIEMI site is updated regularly to ensure our stock quantities are accurate, however as our products are limited editions and are high in demand irregularities can occur. If the product you have ordered is out of stock we will contact you within 48 hours to inform you and refund your payment.
Your package should arrive within 2-5 days for UK customers, 3-7 days for European customers or 7-10 days for International customers after your order was placed
Our shipping rates are calculated based on the estimated weight and size of the items, and includes a handling fee for packaging. We use services from ROYAL MAIL SIGNED FOR and ROYAL MAIL AIRSURE for both domestic and international shipping.
For all shipping inside the UK we use Royal Mail 1st Class Signed for Recorded Post. Estimated delivery time is 2-4 days.
For all European & International purchases we will use Royal Mail Airsure service for packages up to 2 kg. This service requires a signature on delivery. Estimated delivery time is 2-4 days for Europe, and 3-6 days for Rest of the World.
RETURNS & EXCHANGES
If you are unhappy with our products in any way, it can be returned or exchanged provided that it is in salable condition.
Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred via Paypal. Once this is received the new item will be posted immediately.
If you wish to return your item and receive a full refund items need to be returned and reach us within 7 days of being received by you.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock. If you wish to be sent a replacement, please make your request clear when contacting us about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.We will only accept returns provided that the goods in question are returned by you and received by us condition they were in when delivered to you.
To help ensure your shopping experience is safe, simple and secure KLAUS HAAPANIEMI uses Secure Socket Layer (SSL) technology. The credit card details given during the payment will not be stored.